We are committed to providing our customers with transparent, reliable, and professional service throughout the entire purchasing and delivery process.

This Shipping Policy forms part of our general Terms and Conditions and complies with applicable European Union and Spanish consumer protection laws, particularly:

  • Directive 2011/83/EU on consumer rights
    (EUR-Lex)
  • Royal Legislative Decree 1/2007 of 16 November
    (Ley General para la Defensa de los Consumidores y Usuarios)
    (BOE)

1. Payment Verification and Order Processing

All orders placed through our website are subject to prior verification of payment.
Please be advised of the following:

  • Order processing will not begin immediately upon order placement.
  • We will begin preparing your order only after we have received formal confirmation from our financial institution that the full amount has been successfully credited to our account.
  • This verification process may take 1–3 business days, depending on the payment method and the banking systems involved.

This process helps us ensure the security of transactions and compliance with anti-fraud and financial control regulations.

2. Shipping Schedule

Orders are prepared and dispatched from our warehouse Monday through Friday, during standard business hours (excluding Spanish public holidays).
We strive to handle all orders efficiently and with great care.

Once your order is packed and shipped, you will receive an email notification containing:

  • A tracking number
  • A direct link to the courier’s tracking platform, where you can follow the shipment progress in real-time

3. Estimated Delivery Times

Please note that delivery time estimates are calculated from the moment your order is shipped, not from the date the order was placed or paid.

  • Domestic Shipping (Spain): 3 to 7 business days
  • European Union Countries: 10 to 14 business days
  • International Shipping (Rest of the World): up to 30 business days

While we work with reputable and trusted logistics partners, we cannot be held responsible for delays caused by:

  • Customs inspections
  • Strikes or force majeure events
  • Peak seasonal demand
  • Errors in delivery address provided by the customer

4. Shipping Restrictions

In accordance with European Union trade regulations, we do not ship products to countries or regions currently subject to sanctions, embargoes, or restricted trade measures. For up-to-date information on restricted destinations, you may refer to the official EU sanctions map:
https://sanctionsmap.eu

5. Delays and Force Majeure

Although we strive to meet the estimated delivery times mentioned above, certain shipments may experience delays due to circumstances beyond our control. These may include, but are not limited to:

  • Customs clearance procedures
  • Regulatory delays
  • Global logistics disruptions (e.g., pandemic-related delays, natural disasters, etc.)

In such cases, we kindly request your patience and assure you that our team will provide support and updates throughout the process.

6. Customer Support and Communication

Should you have any questions or concerns regarding your order or shipment status, please do not hesitate to contact our customer service team via [email/phone/contact form].

We are always here to assist you, and we are fully committed to ensuring that your experience with us remains smooth, secure, and satisfactory at every step.